ORDERING

Sales Policy

Phone Orders
Please Call: 1-800-645-6525, toll free (including Florida). International orders, call 863-324-5559. Hours: 8:30AM – 5:30PM (EST) Monday - Friday

Mail Orders
When mailing in an order, please provide complete information regarding the units name, color, etc. Include your name and full salon name with the proper phone number and address to be mailed to. When pre-paying an order please include $7.00 for shipping and handling charges.

International Orders
All overseas and Canadian orders must be pre-paid including shipping charges (U.S. funds, only). To determine exact costs, simply contact us by phone (863-324-5559)

Credit Card Orders
We honor MasterCard, Visa and American Express. Use them for ordering by mail or phone.

Shipping and Handling
We use United Parcel Service, second day air, overnight delivery and ground service. We also ship through the Post Office, Priority mail, and/or Express Mail. Shipping and handling charges are the customer’s responsibility.

Return Policy
We gladly accept merchandise returned for credit, exchange or refund (no cash refunds). Items must be received by us within 15 days of purchase. The items must be in their original condition with sewn-in labels intact. Custom units and service work are not returnable. Any unit that has been altered in any way (worn, styled, sprayed, combed out) will be returned to you. Please in clued $6.00 for shipping and handling charges on even exchanges.

To avoid delay, please make sure you include your full salon name, address, phone number and contact name with a note explaining the reason for return with all returned items.

 

  1. Please inspect merchandise carefully. All returns must be made within 15 days of receipt of goods.
  2. Merchandise that has been altered in any way will be refused and returned.
  3. All sales are final on merchandise that has been serviced (repaired or custom ordered)
  4. No credit or refund will be given after 30 days of invoice date.
  5. No cash refunds.
  6. To avoid delay, please make sure you include your full salon name, address and phone number with a note explaining the reason for return.
  7. Shipping and handling charges are the customer’s responsibility.
  8. There is a $5.00 restocking fee for each unit returned.
  9. Prices are subject to change without notice.
  10. Headstart Hair for Men, Inc. reserves the right not to accept any returns for credit, exchange or refund after 30 days of invoice date of purchase.
  11. There is a $29.00 check service fee for any returned check.

Custom Order Department
At certain times you will come across a client who, for various reasons, can not wear a stock item or perhaps you have an idea in mid or a certain style. Our Custom Order Department can help you. We have been making custom orders for over thirty years to meet your specifications. From hairpieces, partials to wigs for both women and men, ventilated with the right amount of density of your choice; the way you designed it.

Each custom order requires a $75.00 deposit at the time of order. Call us toll free at 1-800-645-6525.


 
 

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